Cancellation and Refund Policy
30 days money back Gurantee. *
We have a 30-day’s money back policy. If within 30 days, you are not satisfied with the product, you can return the same and shall be refunded under the following condition. The product should be in an unused condition, with the packaging retained along with all details received.
Once the product is received, our team shall verify the same and once they find that all requirements match, your money shall be returned within 15days from the date of receipt of product. The decision of the JPEARLS team is final.
JPEARLS offers a replacement policy for items that are lost & damaged in transit, wherein we will replace these products at no extra cost to you. Damaged goods would have to be returned within 5 days of delivery.
Please note that we can process replacement only for items purchased from JPEARLS.COM.
How to return an order:
- Please email us at email@example.com / firstname.lastname@example.org and let us know the item you would like to return along with your Order No.
- Send us the jewellery with the original packing materials and let us know the item tracking no by return email once you mail it.
- Secure your item(s) and all the original packing materials, including Jpearl security tag, packing slip and the Pearl(gift)certificate if appropriate, in a freight approved package (the post office has these available if you do not).
- Send the package by Priority Registered/EXPRESS Mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges.
- Clearly print your name and address on the outside of the package in the return area. For Jewellery Out of India, We currently do not take Returns.