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30 DAYS FREE RETURNS

Our 30-day Return Policy provides you time to verify your buy is perfect. In the event that you have to return it for any reason, we'll cheerfully furnish you with a full discount or trade, inside 30 days of the date. Yes, it’s that straightforward. We can just acknowledge the item without custom imprinting, in its unique condition and with the certificate.

This is, however, applicable for orders within India only. For International orders, please see the International Shipping section.

Will I have to pay for shipping the product back to you?

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day return policy.

How do I return the product to Jpearls within 30days?

  1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No
  2. We will courier you a Jpearls tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
  3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Jpearls. Note that once the package is sealed, it cannot be opened unless destroyed.
  4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
  5. Once your returned item is received by Jpearls, your refund or new item will be processed shortly.