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Cancellation and refund Policy

30 Day Return Policy

Our 30-day Return Policy provides you time to verify your buy is perfect. In the event that you have to return it for any reason, we'll cheerfully furnish you with a full discount or trade, inside 30 days of the date. Yes, it’s that straightforward. We can just acknowledge the item without custom imprinting, in its unique condition and with the certificate.

This is, however, applicable for orders within India only. For International orders, please see the International Shipping section.

Will I have to pay for shipping the product back to you?

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day return policy.

How do I return the product to Jpearls within 30days?

  1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.
  2. We will courier you a Jpearls tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
  3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Jpearls. Note that once the package is sealed, it cannot be opened unless destroyed.
  4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
  5. Once your returned item is received by Jpearls, your refund or new item will be processed shortly.

100% Refund

Our 30-day Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

Any order received can be cancelled for the following reason 
a) If the order has any technical glitches.
b) Any order placed during the website update which has led to changes in the price or its content.
c) Any cod order which is in verification stage when it feels like the order may be returned.
d) When the stock is un available or may take time to produce.
e) Any other reason that the company may find relevant from time to time.
d) The decision of the company is final in this regards.

Lifetime Exchange policy

Jpearls provides Lifetime Exchange Policy.

We offer a Lifetime Exchange Policy on all purchases made from Jpearls, within India. If the product, along with Pearls and diamonds, if any, is intact, you may return it for the current value of all the materials with a minor deduction towards melting and recovery costs.

This means your product's current value of gold, diamonds and colored stones will be determined based on product specifications and the current price listed on our website. If you had received a discount or a free gift while making your purchase, we will be deducting the original discount amount or free gift value, whichever applicable. Alternatively, you can choose to return the free gift as well.

Currently we offer the Lifetime Exchange Policy on orders within India only.

Free Shipping

Jpearls provides free delivery/shipping on Selected items within India. Shipping time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" item, Rs.150/- Will be Charged for Cash on Delivery Orders & Rs.100/- Will be Charged on Below Order Value Rs.500/- .

Free Returns

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Certified Jewellery

At Jpearls we only sell certified or hallmarked Pearls, Diamonds, and Gold Jewellery. All our Diamonds are certified by reputed laboratories such as GIA, HRD and IGI. As an added security measure, this certification is verified by another laboratory confirming that the Diamond and the certificate match. Our Pearl jewellery is lifetime guarantee certified and all our Gold jewellery comes with BIS hallmarking which guarantee the purity.

Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at [email protected]/ or at + 91- 9030055288.