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Cancellation and refund Policy

30 Days Exchange Guarantee

Every piece of jewellery sold at Sri Jagdamba Pearls E-Store: www.Jpearls.com is covered under our 30 Days Exchange Guarantee. Notify us about problems, fitting issues, damages or defects within 30 days from the date of delivery and we refund amount which will be credited back to your Sri Jagdamba Pearls User Account upon successful processing of return. The refund amount will not be credited to the payment source (Credit Card/Debit Card/Net Banking). This amount will be valid for 1 year from the date of its issuance and can be used partially or fully to shop any item on Sri Jagdamba Pearls E-Store: www.Jpearls.com.

The shipping cost of Rs.100/- for all orders will be deducted before we reimburse the refund amount into Sri Jagdamba Pearls User Account unless the product is defective.

30 Days Exchange Guarantee is not applicable to products that are less than or equal to Rs. 500/- (Irrespective of the order value). 30 Days Exchange Guarantee is not applicable to Gold & Silver Coins or customized products. 30 Days Exchange Guarantee is not applicable if the product is bought during Sale/Discount/Offer promotion.

Keep all items including the invoice in a package and address it to the following:

 1.Sri Jagdamba Pearls, 715, 7th Floor, Chenoy Trade Centre,Parklane, Secunderabad– 500003,Telangana, India.

2.Please be sure that all items that are to be returned must be unworn and in their original condition with all original tags and packaging intact. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.

3.Email us at [email protected] with images of the products with packaging and tags to schedule a return pick up.

Subsequent to this, your package will be picked up by our courier partner within 3-5 business days. 

Free Shipping

For orders above Rs 999 within India, shipping is absolutely free. For orders below Rs 999, there is a nominal fee of Rs 50/- charged for delivery. There will be an additional shipping cost of Rs 150 for COD (Cash on Delivery Orders).

We will ensure that the product reaches you within 7-10 working days, from the date of purchase. In some cases, it may take longer to receive the shipment depending on your location, accessibility and product availability.
 

Order Cancellation

 If you cancel your order before it has been shipped, you will be assessed a 10% cancellation fee before refund amount is credited to the payment source (Credit Card/Debit Card/Net Banking).

If you cancel your order after it has been shipped, please follow our Return process. The cancellation will have to be treated as 30 Days Exchange Guarantee.We will refund amount which will be credited back to your Sri Jagdamba Pearls User Account upon successful processing of return. The refund amount will not be credited to the payment source (Credit Card/Debit Card/Net Banking).

This amount will be valid for 1 year from the date of its issuance and can be used partially or fully to shop any item on Sri Jagdamba Pearls E-Store: www.Jpearls.com

Orders which are refused at delivery will be assessed all of the applicable fees including 10% of cancellation fee and shipping cost of Rs 100 before refund amount is credited to the payment source (Credit Card/Debit Card/Net Banking). The refund process will be initiated within 7-10 days once we received the shipment at our warehouse. 

Certified Jewellery

At Jpearls we only sell certified or hallmarked Pearls, Diamonds, and Gold Jewellery. All our Diamonds are certified by reputed laboratories such as GIA, HRD and IGI. As an added security measure, this certification is verified by another laboratory confirming that the Diamond and the certificate match. Our Pearl jewellery is lifetime guarantee certified and all our Gold jewellery comes with BIS hallmarking which guarantee the purity.

Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at [email protected]/ or at + 91- 9030055288.